Mark Luczak 1622 Arboretum Trace Cary, NC 27518 (919) 414-8329 mluczak@msn.com http://www.plumazo.com/ KEY SKILLS------------------------------------------- EXPERIENCE Marketing/Technical Editor/Writer-------------------- 12+ years Technical Training/Sales/Marketing Presentations----- 14+ years Web Content Editor/Developer------------------------- 11 years HTML/CSS--------------------------------------------- 9 years/3 years MS Word---------------------------------------------- 10+ years MS PowerPoint ---------------------------------------- 10+ years EXPERIENCE December 2005 to Present CDI Business Solutions - Cary, NC Contract Marketing Writer/Web Content Editor * Providing marketing writing/editing and Web content development services to IBM Software Group, Research Triangle Park, NC (e.g., maintain several internal corporate Web sites, develop and edit a variety of marketing literature including customer case studies, product brochures, white papers October 2001 to December 2005 Plumazo Associates - Cary, NC Self-employed Marketing Writer/Web Editor/Developer * Providing marketing writing/editing and Web content development services to FrameMasters and Awards, Cary, NC * (e.g., design, develop and publish corporate Web site, including cascading style sheets and all content) * Providing marketing writing/editing services to Marconi Communications, Inc., Warrendale PA * (e.g., corporate/technology white papers and customer case studies) * Providing marketing writing/editing services to Sourcecode, Inc., Marlton, NJ * (e.g., product/marketing brochure, user’s manual, ‘Read Me’ files) * Provided marketing writing and Web editing services, such as the site FAQ section, for Acolyte, LLC (www.goacolyte.com/) * Experienced with JavaScript, XML, and IBM WebSphere * Provided customer support via e-mail, providing site FAQ and Help documentation for Acolyte, LLC, Evans City, PA (www.goacolyte.com/) May, 1994 to September, 2001 Marconi, PLC/FORE Systems, Inc. Warrendale, PA Application Test Team Leader (Note: Marconi acquired FORE Systems in 1999.) * Developed and executed test scripts for, and reported results of, testing a variety of corporate IT applications, including Siebel SFA and Web-based applications; * Researched, recommended and implemented automated testing software for eCRM group; * Worked with project managers to incorporate test procedures into all eCRM projects; Web Content Developer Provided technical support and maintenance of FORE’s external Web content including: * Editing and formatting materials for the Web site such as: product marketing literature and press releases; * Maintenance of CGI scripts and JavaScript associated with the Web site (e.g., forms menus, etc.) * Provided training and documentation, where presenting/writing skills were required to publish information on policies, procedures, tutorials, etc. Marketing Writer, Senior Marketing Writer Provided writing/editing for the marketing communications department including: * Writing and editing marketing literature including: product data sheets, customer case studies, white papers, scripts for corporate sales presentation and trade show presentations, marketing newsletter, as well as FORE’s initial Web site * Technical support for internal communications such as newsletters and corporate overview for new employees; April, 1978 to April, 1994 Gandalf Systems, Inc. – Cherry Hill, NJ Technical Features Editor (Gandalf merged with Infotron Systems in 1989.) Provided writing services for the corporate communications department including: * Writing and editing technical features and opinion-editorial pieces for industry journals; More than three dozen feature articles have been published with my by-line, quote, or contribution; * Represented Gandalf at industry trade shows and various speaking opportunities * Served as the technical liaison between Corporate Communications department and public relations firm, telecommunications industry editors, analysts, and consultants; EDUCATION/TRAINING Drexel University – Philadelphia, PA B.S., Basic Science * Marketing Communications Writing at University of Pennsylvania * IEEE Member (1999 to present) * Toastmasters International: Certified Toastmaster -- ATM Silver level (1996 to 2006) * Operating System Training (Windows, Macintosh, Unix) * Application Training (MS Office Suite, Visio, Siebel 2000, Mercury WinRunner/LoadRunner, Variety of Desktop and Web Publishing Tools, such as Adobe InDesign and Macromedia Dreamweaver, as well as HTML text editors, such as UltraEdit) * Seminars on JavaScript, XML and IBM Web Services TECHNICAL SUMMARY Software: MS Windows and MacIntosh operating systems; MS Office Suite, especially MS Word and Powerpoint; Desktop and Web Publishing, especially HTML editors, such as UltraEdit and publishing tools, such as MS FrontPage, MM Dreamweaver and Adobe CS2 (especially Adobe InDesign) Web testing, monitoring, and managing tools, such as Mercury WinRunner/LoadRunner; Business Communication Skills: Expert at developing and delivering marketing and technical presentations